Privacy Policy

Privacy Policy

Effective Date: 28/03/2025

1. Introduction
Welcome to www.ltpsycho.com ("we," "our," or "us"). Your privacy is of utmost importance to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.ltpsycho.com and engage with our psycho counselling services.

2. Information We Collect
We may collect the following types of information:

Personal Information: Name, email address, phone number, and any details you provide when booking an appointment or contacting us.

Health Information: Any details shared during consultations or assessments, which will be handled with strict confidentiality.

Technical Data: IP address, browser type, and cookies to enhance user experience and website security.

Payment Information: If applicable, payment details processed securely through third-party payment gateways.

3. How We Use Your Information
We use your information for the following purposes:

To provide counselling services and respond to inquiries.

To process appointments and payments securely.

To comply with legal and ethical obligations.

To improve our website functionality and user experience.

To send necessary communications regarding your sessions or updates to our services.

4. Data Protection and Security
We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure. However, while we take appropriate steps to safeguard your information, no online transmission is entirely secure.

5. Confidentiality and Sharing of Information
We uphold strict confidentiality in all counselling interactions. We do not sell or share your personal data with third parties, except:

When legally required (e.g., safeguarding concerns, court orders, or threats of harm).

With your explicit consent for referrals or collaborative care with other professionals.

With service providers who assist in operating our website and booking systems, under strict confidentiality agreements.

6. Your Rights
You have the right to:

Access, correct, or delete your personal information.

Withdraw consent for data processing where applicable.

Lodge a complaint with a relevant data protection authority if you believe your rights are violated.

7. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and track website performance. You can manage cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: www.ltpsycho.com